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Shipping cost is 3.- Euro per order. All orders above 29.- Euro are delivered free of charge within Europe.
PRICES AND PAYMENT
All prices quoted are including applicable tax. In the shopping cart you can see the total price for your order, including all fees and shipping. Payment terms are stated in the shopping cart depending on the selected payment method. Customs can occur for deliveries outside Europes's borders.
You must be 18 years old to buy e-cigarettes, e-juices or accessories.
With Paypal you can also pay with VISA, Mastercard and American Express cards. When ordering via e-mail, letter and fax, credit card payment is not possible for security reasons. All information is encrypted in order to ensure the security when you trade by cards via Paypal. This means that the information is sent via a secure connection and no unauthorized person can see your card details.
Unclaimed items are automatically returned to us. For all packages that are not redeemed, we reserve the right to charge you, via one of our payment partners, the cost of return shipping, handling fee and handling fee. The cost for this is currently 15.- Euro.
Returns due to regret purchases are done at our own expense and must always be agreed with our customer service before they are returned. Returns should be sent as packages or letters. Returns may not be sent against postage. If you wish to exercise your right of withdrawal, always contact our customer service first to obtain a return number. Used products returned due to regret will not be refunded. Refunds are made as soon as possible, but always within 7 days of the day we received the return. If we have delivered a product that is incorrect, damaged or alternatively defective, you will always be replaced with an equivalent or better model. In the event that the product is defective at delivery, we can request the unit for troubleshooting, we will be responsible for all costs. Always contact us if you have received incorrect products and we will immediately send the correct product as well as a return slip for free return shipping. For all complaints, our customer service should be contacted first.
INCORRECT PRICE OR DESCRIPTION
Texts and products may contain errors, we reserve the right to contact the customer for price corrections or descriptions afterwards, if this is incorrectly stated on a product.
It may occur that packages for various reasons are delayed in some countries, in some cases they will come back to us although everything is correct. This is unusual and in most cases it will be resolved. If that doesn't work out, we always handle it and customers get their goods with a certain delay. Sometimes it is because the customer has entered an incorrect address. If this is the case and the incorrectly addressed package is returned to us, the customer will be charged with a cost of 3.- Euro for the return and 3.- Euro for a new delivery of the package, a total of 6.- Euro, unless otherwise agreed with customer service.
Personal data is handled in accordance with the Personal Data Act.
Klarna makes it simple and safe for you to shop online. By using Klarna you may be offered various payment options, such as Pay After Delivery, card payment or direct bank transfer.
BY INTERACTING WITH KLARNA AND/OR USING KLARNA CHECKOUT YOU CONFIRM THAT YOU HAVE READ AND AGREED TO THE KLARNA CHECKOUT USER TERMS SET OUT BELOW. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE KLARNA CHECKOUT. THESE TERMS ALSO GOVERN YOUR USE OF THE PAY AFTER DELIVERY AND/OR CARD PAYMENT OR DIRECT BANK TRANSFER OPTIONS. IF YOU ARE OFFERED THE PAY AFTER DELIVERY OPTION, ADDITIONAL CHARGES WILL APPLY IF YOU FAIL TO PAY KLARNA BY THE SPECIFIED DUE DATE. (see below)
ALL CARD PAYMENTS ARE SUBJECT TO AUTHORISATION BY YOUR CARD ISSUER. IF YOU SELECT TO PAY BY CREDIT OR DEBIT CARD KLARNA WILL PROCESS THE PAYMENT IMMEDIATELY WHEN YOUR ORDER WITH THE MERCHANT HAS BEEN CONFIRMED.
BY CLICKING ON THE ‘CONTINUE” BUTTON YOU AGREE THAT WE MAY REUSE DATA YOU PREVIOUSLY PROVIDED TO US AND WE MAY CARRY OUT LIMITED CREDIT SEARCHES TO HELP US DECIDE WHICH PAYMENT OPTIONS TO OFFER YOU. LIMITED SEARCHES WILL BE VISIBLE TO YOU ON YOUR CREDIT FILE AND TO THE CREDIT REFERENCE AGENCY USED BY US. THEY WILL NOT AFFECT YOUR CREDIT SCORE AND AS A RESULT, WILL NOT IMPACT YOUR CHANCES OF OBTAINING CREDIT IN THE FUTURE.
This agreement is a contract between you and Klarna and applies to your use of Klarna Checkout. The Terms, Privacy Statement and Cookie Statement are incorporated by reference into these Terms and provide additional terms and conditions related to Klarna Checkout.
To the extent there is a conflict between these Terms and any applicable additional terms, the applicable additional terms will control unless they expressly state otherwise.
Introduction and Overview
Klarna is a provider of financial services, to enable consumers to make online purchases. In the United Kingdom, Klarna is registered as a pass ported EEA firm by the Financial Conduct Authority under number 536065 in the Financial Services Register. Klarna’s principal place of business is registered at Sveavägen 46, 111 34 Stockholm (Sweden), registered in the Swedish companies register under the registration number 556737-0431 and licensed by and under the supervision of the Swedish Financial Supervisory Authority (www.fi.se), Box 7821, 10397 Stockholm, Sweden.
Klarna Checkout User Terms
The following user terms apply between Klarna Bank AB (publ) (“Klarna”) and the user of Klarna Checkout (“you”).
If you want to use Klarna Checkout
To be eligible to use Klarna Checkout, you must:
have full legal capacity to enter into a contract;
be at least eighteen (18) years old; and
provide your personal details.
Establishing your identity, adaptation and risk assessment
Klarna Checkout offers you an easy order process adjusted to your personal needs, which makes it easier for you to order goods or services from our partner merchants. In order to identify you and prevent unauthorized use or misuse of Klarna Checkout, as well as, when applicable, to enable Klarna to make responsible lending decisions, Klarna needs to establish your identity.
Klarna may request additional information from you in order to comply with our anti-money laundering obligations. You agree to comply with any request for further information that we reasonably require to enable us to comply with these obligations. This may include requiring you to email us or to otherwise provide to us certain documents relating to your identity.
Klarna may use information that it collects about you (including any information you previously provided to us and/or information that is publically available on the Internet) in order to determine your creditworthiness and to determine the payment options to offer you. For every use Klarna Checkout is adjusted to your individual situation, so you do not need to enter more information than necessary.
Klarna may share your data with third parties such as credit reference agencies in relation to risk and fraud information.
If you have used Klarna Checkout before (including on another merchant site), your address will be pre-filled as soon as you have entered your email address and your postal code. The approved address may only be used to prefill your address details directly in relation to a purchase. You can easily avoid having the approved address connected to the stated email address pre-filled by applying a PIN code (see below). By finalising the purchase you confirm your identity and a valid delivery address.
Klarna Checkout offers the payment options available to you. Current payment options that may be offered in Klarna Checkout are Pay After Delivery, card payment and payment via direct bank transfer. If you are eligible, Klarna will offer you the Pay After Delivery option as the default payment option. Klarna can at any time add or remove one or several payment options provided in Klarna Checkout.
Regardless of the chosen payment option, you will owe Klarna (and not the merchant) the money for your purchase. Klarna will pay the merchant. Your payment will settle the debt owned by Klarna.
Charges and taxes
Using Klarna Checkout is itself free of charge, however, additional taxes, interest and fees may be payable if you select any of the payment options.
Pay After Delivery
THIS SECTION HEADED ‘PAY AFTER DELIVERY’ APPLIES IF YOU ARE OFFERED THE PAY AFTER DELIVERY PAYMENT OPTION.
When paying by Pay After Delivery, you will have the number of days stated in the checkout from when the merchant dispatches the goods/service to pay (“First Due Date”). The number of days you may be offered by Klarna can range from 14 to 30 days. When Klarna receives notification from the merchant that the goods/service have been dispatched, we will then send you an e-mail informing you of your First Due Date and details setting out how to pay. In the event your goods or services are not delivered within the number of days stated in the checkout and your payment is due before they arrive, please contact our Customer Services team on customer.service[at]klarna.co.uk.
If you fail to make a payment in full by the First Due Date, a late payment fee of up to £8 (but no more than the original purchase amount) will become payable. Klarna will send you a reminder by email informing you that the payment is late and will set out the amount payable by you as a late payment fee. We will also provide you with a late payment due date, which will be a minimum of 14 days from the First Due Date, to pay for your purchase and the late payment fee (the “Second Due Date”). If you fail to make a payment in full by the Second Due Date, an additional late payment fee of up to £8 (but no more than the original purchase amount) will become payable. We will also provide you with a late payment due date, which will be a minimum of 14 days from the Second Due Date, to pay for your purchase and the late payment fees (the “Third Due Date”).
If you fail to make a payment in full by the Third Due Date, an additional late payment fee of up to £8 (but no more than the original purchase amount) will become payable. We will also provide you with a final deadline date, which will be a minimum of 14 days from the Third Due Date, to pay for your purchase and the late payment fees (the “Final Due Date”). If you fail to pay by the Final Due Date, Klarna may employ a debt collection agency for this purpose and you will have to pay reasonable costs incurred by the debt collection agency. If you are late with a payment, we may report this to our credit information supplier. This will affect your credit rating with other lenders.
Use, PIN code
All right, title and interest in and to Klarna Checkout are the exclusive property of Klarna and its licensors. As a user you may only use the service to make purchases in the prescribed order according to these terms and until further notice. Klarna Checkout offers the possibility to apply a PIN code. This PIN code is an option for those who wish to have an extra layer of protection when purchasing online. Please, remember not to choose a number that anyone else can decipher such as your personal number, phone number or similar and not to disclose the code to anyone or to make such a note that it can reveal to others that it is a PIN code.
By using Klarna Checkout,
You request Klarna to provide you with payment options (including credit), the options available may vary depending on the circumstances of each case and at Klarna’s discretion, and
You accept that Klarna may send communications, payment information, notices and disclosures to you electronically, e.g. to the email address or mobile phone number that you have provided.
In connection with your use of Klarna Checkout, you agree not to do any of the following:
breach these Terms, the Privacy Statement, or any other agreement that you have entered into with Klarna;
infringe our intellectual property rights;
provide false, inaccurate or misleading information;
fail to provide us with any information about you that we may reasonably request;
reveal your PIN code to anyone else. We are not responsible for losses incurred by you, or by any person other than you, arising as a result of your misuse of your PIN code.
Klarna reserves the right to block any user from using Klarna Checkout if the user is, or Klarna believes it is, involved in any of the restricted activities set out above.
Information not belonging to you
You represent and warrant to Klarna by clicking on the “I agree” button, that you are not acting on behalf of, or for the benefit of, anyone else. All details provided must be your details only. The use of information that does not belong to you will be seen as misuse by Klarna. The compliance of these terms as well as the terms and conditions for particular Klarna services may also affect the risk assessment and the results of your credit check when using Klarna Checkout, including without limitation, affecting the payment options that are available to you.
Protecting your privacy is important to Klarna. Klarna and its partners process your personal data in order to provide you a simplified payment service through Klarna Checkout and in order to simplify the payment process further when continuing to use Klarna Checkout. Klarna processes personal data for confirming your identity, administering the customer relationship, preventing misuse or improper use of the payment service, for the prevention of money laundering, customer analysis, assessment on which payment options to offer, risk analysis, risk management, business development, for commercial and marketing purposes on Klarna’s and other specially selected partners’ behalf (such as the companies within the Klarna group, and the merchant with which you have made a purchase) and for complying with applicable laws. Personal data is all information that directly or indirectly may refer to you. The following categories of personal data may be processed when you use Klarna Checkout:
Contact information – name, title, address, email address, mobile phone number etc.
Date of birth (optional)
Payment information – card number, invoice information etc.
Financial information – information about your income and potential negative payment remarks (where available).
Information on articles – details about the items you purchase etc.
Historical information – information about your previous purchases, payment history, possible rejection etc.
If you choose to pay by card, we may also process the card data (card number, validity date, and CCV code).
Device information – such as IP address, language settings, browser settings, and screen resolution.
By clicking on the “I agree” button you agree that we may reuse data you previously provided to us and we may carry out limited credit searches to help us decide which payment options to offer you. These limited credit searches will be visible to you on your credit file and to the credit reference agency providing us with the information. They will not affect your credit score and, as a result, will not impact your chances of obtaining credit in the future. The credit reference agencies will supply us with credit information, as well as information from the Electoral Register. We will use this information for confirmation purposes. We may use credit scoring methods to assess your application and to verify your identity.
If you have used Klarna’s services previously, there might be information stored about you, e.g. for customer administration, documentation and similar approved purposes. Where available, Klarna will use such information to confirm your identity and simplify your use of Klarna Checkout. Klarna may transfer data to other companies in the Klarna group, which may also use the data in the manner and for the purposes described herein. Your data may also be shared with the merchant you are making your online purchase from and payment behavior may be reported back to the credit reference agency. Furthermore, data may be transferred if a debt is sold to an external debt collection agency or equivalent. Data may also be transferred outside of the EU/EEC to a country that does not require the same level of protection of personal data. Klarna protects personal data and will impose adequate levels of protection to protect that data. Automated decisions are used to decide on which payment option to offer and whether to offer you the opportunity to apply for credit. You have the right to receive a transcript of records of how your personal data is processed once a year free of charge. You also have the right to correct wrongful information about you.
Klarna is the controller for the processing of your personal data in Klarna Checkout. Please, see Klarna’s Privacy Statement for a full description of Klarna’s processing of personal data. Further information can be received by emailing privacy[at]klarna.co.uk.
Changes, amendments and other services
Klarna changes and improves its services on a regular basis and reserves the right to change the Terms for the further use of Klarna Checkout.
We encourage you to read the terms before each new purchase with Klarna Checkout. For other services provided by Klarna, the terms and conditions for each service apply and can be found on www.klarna.co.uk.
Other important terms
Klarna may transfer its rights and obligations under these Terms to another organisation, and Klarna will always notify you in writing if this happens, but this will not affect your rights or Klarna’s obligations under these Terms.
This contract is between you and us. Unless otherwise stated in these Terms, no other person has any rights to enforce any of its Terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Links to or from other websites
Klarna does not approve or control any third party website or application and we are not responsible or in any way liable for their content. If you use such websites or applications from third party, the terms and conditions for those apply. KLARNA DISCLAIMS ALL LIABILITY IN CONNECTION WITH THIRD PARTY WEBSITES.
All communication, information and contractual terms under these Terms will be in English.
Disclaimer, applicable law and disputes
Klarna is only liable for losses you suffer as a direct result of us breaching these Terms, which is strictly limited to the monetary amounts you owe Klarna per transaction. Klarna shall not be liable for any of the following types of loss or damage arising under, or in relation to, these Terms whether in contract, tort (including negligence), breach of statutory duty, or otherwise:
loss of profits, anticipated savings;
any loss or corruption of data; or
any loss or damage whatsoever which is in excess of that which was caused as a direct result of our breach of these Terms (whether or not you are able to prove such loss or damage).
Klarna is also not liable for any losses arising out of or in connection with the PIN code if the customer has not followed the instructions regarding the PIN code, nor is Klarna liable for any losses arising out of or in connection with any impact on your credit rating as a result of you using Klarna Checkout.
Nothing in these Terms shall limit Klarna’s liability to you resulting from:
death or personal injury caused by Klarna;
fraud or fraudulent misrepresentation; or
any loss which cannot be excluded under law.
Governing law and jurisdiction
These Terms are governed by English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
Complaints can be submitted in writing or orally to Klarna’s dispute resolution department through the contact form on the homepage of Klarna’s website at www.klarna.com/uk, via mail with the subject heading “Complaint” to the registered address, or e-mail to service[at]klarna.co.uk. Complaints can also be submitted by phone 08081893333 (free from landlines), +44 (0)2030050833 (local rate). Klarna will handle complaints in accordance with the guidelines from the Swedish Financial Services Authority (Finansinspektionen, FFFS 2002:23) regarding handling of complaints regarding financial services to consumers. If we are unable to resolve a complaint, you may refer your complaint to the Financial Ombudsman Service, by post to South Quay Plaza 183 Marsh Wall, London E14 9SR, by e-mail to complaint.info@financial–ombudsman.org.uk, or by phone 0300 123 9 123 or 0800 023 4567.
You may also refer Your complaint to the Swedish National Board for Consumer Disputes (ARN). Klarna will participate in such proceedings and is obliged to do so under applicable law. Information on access requirements can be found on ARN’s website: http://arn.se/other-languages/english-what-is-arn/. You can submit your dispute in any official language of the European Union via the ODR-platform provided by the European Commission. The dispute will then be forwarded to ARN. You can find the ODR platform here:http://ec.europa.eu/consumers/odr/. You may also contact ARN in Swedish by postal mail or personally: Allmänna reklamationsnämnden, Postbox 174, 101 23 Stockholm, Sweden, Visitor Address: Kungsholmstorg 5, Stockholm.
You may also at all times contact the Swedish Data Inspection Board if you have any concerns.
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